General Information

We ship most items within 2-4 business days after you place your order. The delivery timeframe may vary according to the destination and the shipping option you selected at when you place your order. Each option has a different average delivery time.

  • International Express - Shipments are delivered in a 1-5 days after it leaves our International shipping facility.
  • International Economy - Shipments are delivered in a 3-15 days after it leaves our International shipping facility.

These Shipping timeframes are in addition to the standard shipping time for an item to arrive at the international shipping facility from the bianchens warehouse.

Please select a region to check if we currently offer shipping to your country and to view information about estimated delivery timeframes:

Shipping Charges

Shipping rates and fees will vary based on the item and shipping destination.

Our site will always display your order total in the currency you select, including any shipping rates or fees. There are no additional charges or duties when the product arrives at your door.

International shipping rates are calculated during checkout based on your desired service level (International Economy or International Express), item type and quantity, total weight of your order, and the destination's postal code. Additional charges related to shipping, duties, or tax are available at checkout for review before you complete your purchase.


Items available for international shipping vary depending on the delivery address. Please review the following restrictions for international orders:

  • Some items are not eligible for international shipping due to size and customs restrictions. Unfortunately, there may be items for sale on our China site that are not available internationally.
  • Our system may prompt you to remove an item from your shopping cart if your destination country does not permit import of that item.
  • We cannot ship items that valued over $25,000 or orders totaling more than $25,000. If you order multiple items totaling over $25,000, please place separate orders with each order totaling under $25,000.
  • International shipping restrictions prevent shipping oversized items outside the China At this time, items over 150 lbs. (68 kg) cannot be shipped internationally.

International Pricing

If VAT applies to your destination country, this charge is included in the item price. At checkout, Duty & VAT charges are combined; you may still see an amount on that line if duties apply to your order.

The prices on our product pages include an International Service Fee, which covers any additional fulfillment costs to international destinations. This fee is included to help us provide a wider range of products and a higher level of service for our international customers. We are constantly working to improve our systems to help reduce these charges.


Shipment insurance protects your order against damage or loss while your order is in transit. You can purchase shipment insurance for 2% of your order's cost, covering the value of your entire order. This insurance is automatically included at checkout. To opt out of this service, click “Remove†next to the Insurance field before you submit your order.

The employees who process your order are thoroughly trained and evaluated on proper packaging methods to ensure your items arrive in pristine condition. However, we encourage our customers to utilize our insurance program to protect any accidental damage. Without insurance, you may not file a claim for any loss or damage that occurred during the international shipping process.

If there is an incident during shipping, insurance will cover:

  • Merchandise
  • International Shipping Charges
  • Duties
  • Taxes
  • Currency Risk

Shipping Internationally from the China

If you are located in the China and would like to ship an order to an international recipient, you must use our International Checkout. Visit the International section of our website and select the destination country. Our international site will help narrow your search and only display inventory available for delivery to your selected country. You will receive a guaranteed order total for your international order, including all customs tariffs, taxes, and international shipping charges. You can still pay in US dollars and use a US credit card.


  • Can I change or cancel my order?
    Since we have a very small timeframe between receiving and fulfilling your order, at this time, you cannot change or cancel your order once it is submitted.
  • Can I use a coupon, promotional code, or special shipping offer?
    Unless otherwise stated in the offer's Terms and Conditions, most bianchens coupons and discounts will apply to international orders. Shipping offers and Club O benefits do not apply.
  • Can I ship to multiple addresses on the same order?
    Currently, our international fulfillment vendor cannot accept multiple shipping addresses. If you need to send items to multiple addresses, please place separate orders.